KioSoft’s CleanPay Mobile Laundry App Amasses Over 3 Million Users

(Boynton Beach, FL, Monday, November 22, 2021) As contactless methods of payment continue to gain traction worldwide, KioSoft’s CleanPay Mobile app for laundry has experienced dramatic growth, surpassing 3 million users. Residential laundry users and laundromat customers alike are gravitating to CleanPay Mobile as their preferred payment option – offering heightened levels of functionality and convenience at their fingertips. The pandemic has accelerated the transition to mobile payment and the adoption of cash alternatives, particularly in the wake of coin shortages. In fact, the user base for CleanPay Mobile tripled within one year, skyrocketing from 1 million to 3 million.

In 2017, KioSoft recognized how reliant today’s consumers were becoming on their mobile phones for getting day-to-day tasks done and realized there was a gap in the Laundry market. Customers no longer wish to fumble for coins and have transitioned to card or mobile app when it comes to paying for services. KioSoft strategically developed CleanPay Mobile to offer the option for payment via app in the Laundry Room.

CleanPay Mobile is available on both Android and iOS. This dedicated laundry app allows users to add funds, view machine availability, start machines, and request refunds all within a few clicks. There is even an option to share an account with your family members or roommates for added functionality. CleanPay Mobile also delivers real-time cycle notifications so customers know when to head back to the Laundry Room. The app is available to multi-housing laundry operators and laundromat owners and brings significant benefits to both, including:

  • Greater revenue, as laundry users are not limited by cash and run more cycles
  • Owning their customer data and being able to support their own customers
  • Accessing KioSoft’s Washboard online portal – providing a cloud-based reporting and management system so that every detail can be tracked in real time
  • Offline mode & Coin payment reporting
  • Opportunity to brand the app

On average, operators have seen an increase of over 20% in net new revenue and a decrease of 10% in operational costs when making the shift to CleanPay Mobile in the Laundry Room. KioSoft also offers additional technology for flexible payment options including kiosks that allow for payment by Laundry Card and Pay-at-the-Machine Readers that accept laundry card, tap, swipe, insert and mobile wallet. The company recognizes that accessing data is an important part of running a business and provides clients with a comprehensive management portal called Washboard. Washboard combines web-based reader configuration, financial reporting, plus KioSoft equipment health & management and reporting. Also available to operators when needed is a dedicated, knowledgeable, and multi-lingual support team.

KioSoft is a world leader in facilitating the growing trend of cashless & unattended payments, with presence in over 35 countries.

About KioSoft Technologies, LLC:

Headquartered in Boynton Beach, FL (USA), with international offices in Toronto (Canada), Qingdao (China) and Seoul (Korea), KioSoft has emerged as a global leader in unattended payments. Since 2002, the company has been at the forefront of self-service solutions, kiosks, payments, and integration technology. KioSoft provides clients with a complete systems approach including hardware, software, mobile app, and support tools as a single-source provider, thus ensuring a harmonious solution.

KioSoft’s CleanPay Mobile Surpasses 2 Million Users

(Boynton Beach, FL, Friday, July 16, 2021) Mobile technology is revolutionizing payments; laundry is no exception. KioSoft is thrilled to announce that their industry leading mobile app for laundry payments, CleanPay Mobile, has surpassed two million users around the globe, and continues to experience rapid expansion. With presence in over 35 countries, KioSoft is a world leader in facilitating the growing trend of cashless & unattended payments. The CleanPay Mobile app is a prime example of contactless alternatives gaining traction in the market, as indicated by end-user adoption levels, customer satisfaction and the company’s market share worldwide.

The popular iOS and Android app has gained significant traction in the wake of the pandemic, in which coin shortages presented new challenges for laundry users. CleanPay Mobile offers the most convenient and simple way to pay for laundry in both residential laundry rooms and retail laundromats, providing an ideal solution that is contactless and clean. KioSoft has been a technology leader in the Electronic Payments space since 2002 and specializing in residential and retail Laundry industry since 2013.

CleanPay Mobile is specifically designed for the laundry industry and delivers heightened functionality at the users’ fingertips. This mobile wallet with stored account balance enables laundromat customers or residents of a multi-housing facility to activate machines via QR Code scan or by simply entering the machine number. Not only does the app enable starting the laundry machine, but it also provides users with full access to:

  • View machine availability
  • Alerts when laundry cycle is complete
  • Purchasing machine credit
  • Complete purchase history
  • Ability to initiate refund requests and request support

Customers are not the only ones that substantially benefit from CleanPay Mobile – Operators also reap the benefits, including:

  • Greater revenue, as laundry users are not limited by cash and run more cycles
  • Owning their customer data and being able to support their own customers
  • Accessing KioSoft’s Washboard online portal – providing a cloud-based reporting and management system so that every detail can be tracked in real time
  • Offline mode & Coin payment reporting
  • Enhanced mobile management functionality with KioSoft’s full-featured technician application, KioSoft Laundry Manager (KLM)
  • Opportunity to brand the app

KioSoft prides itself in not being limited to Mobile payments, offering a full range of technology to cover all applications. The company also offers Kiosk technology that allows for payment by Laundry Card, where value can be added at a secure payment station. Additionally, Pay-at-the-Machine Readers present another effective option for accepting various forms of payment via laundry card, tap, swipe, insert and mobile wallet. KioSoft also provides clients with a comprehensive management portal, Washboard, which combines web-based reader configuration, financial reporting, plus KioSoft equipment health & management and reporting. Support tools are a necessity when it comes to operating a Laundry facility, which is why KioSoft created the mobile app, KioSoft Laundry Manager, where technicians can remotely update technology.

With presence in over 35 countries, KioSoft is a world leader in facilitating the growing trend of cashless & unattended payments. Their CleanPay Mobile app saw a dramatic spike in users in the wake of the pandemic, jumping from one to two million in a period of 9 months.

About KioSoft Technologies, LLC:

Headquartered in Boynton Beach, FL (USA), with international offices in Toronto (Canada), Qingdao (China) and Seoul (Korea), KioSoft has emerged as a world leader in unattended payments. Since 2002, the company has been at the forefront of self-service solutions, kiosks, payments, and integration technology. KioSoft provides clients with a complete systems approach including hardware, software, mobile app and support tools as a single-source provider, thus ensuring a harmonious solution

Consumers Abandon Cash, Turning to Contactless & Unattended Payments Amidst the COVID-19 Pandemic

COVID-19 has impacted our world in many profound ways, including payment preference. One of the most widely adapted COVID-19 trends amongst consumers is abandoning cash. With heightened awareness that the virus can be spread via shared surfaces or through human-to-human contact, 80% of Americans prefer payment with a card, and only 26% consumer transactions in the US are paid with cash (spendmenot.com). This new attitude toward cash, as well as many Americans staying home, has caused a coin shortage in the US and Canada, affecting several traditionally coin operated industries like laundry (slates.com 2020). Of course, the world will soon return to normal, but certain behaviors and inherent concerns will remain. Knowing what we now know about transmission of viruses, the consumer mindset is forever changed with regards to cash. Sanitation will remain a greater concern in a post-COVID world, and distancing from unnecessary human-to-human interaction will remain top-of-mind.

Contactless payment options can eliminate those fears as consumers do not have to touch payment readers or even interact with other people. At KioSoft, we saw an increase of 78% within 5 months (August 2020 to February 2021) in our CleanPay Mobile payment app users, jumping to 1.6 million. CleanPay Mobile allows users to top up their balance on their phone and start their laundry cycles via QR code scan, so the payment process is completely contactless. Not only has the number of mobile payment app users increased significantly, but we have also seen heightened demand from laundry operators for our new contactless payment readers which offer flexible payment options including tap, swipe, Google Pay & Apple Pay and CleanPay Mobile.  This is largely because consumers are trending away from cash/coin and migrating toward contactless and mobile payments. 

Advantages of Contactless & Unattended Payments

As the name implies, contactless payments eliminate all forms of contact in the payment process. There is no human-to-human contact, entering PIN codes, swipe, insert or cash/coin.  Unattended payments do not require the presence of a store attendant. This self-serve concept is paving the future of the payments industry not just at gas stations and ATMs but also grocery stores, parking garages, public transit, vending machines and more. Not only do contactless unattended payments lower the risk of germ transmission, there are also many more benefits such as lowered overhead costs, transaction speed, reduced labor costs, increased customer satisfaction and the competitive advantage of Grab and Go (globalpaymentsinc.com 2019)

Overhead costs can be significantly lowered by implementing an unattended payment solution. Expand outside of brick-and-mortar locations with unattended payment kiosks and benefit from extended hours, a reduced footprint and managed overflow. By partnering with KioSoft, these unattended payment devices require no upkeep and can be both weatherproof and vandal proof for outdoor application. With unattended payment solutions, the entire consumer experience is self-serve, so the presence of a staff member is not required, thus saving on labor costs. In today’s fast-paced world, consumers are used to having everything at their fingertips and are always looking for convenient options when it comes to purchasing an item or service. Unattended payments have become a huge competitive advantage as consumers can essentially grab & go quickly and safely, instead of having to line up in stores and wait for the store attendant to serve them. Furthermore, unattended systems are accurate as there is no potential for human error or verbal miscommunication.

The Importance of Connectivity & Reporting

With a presence in over 35 countries, KioSoft is a world leader in facilitating the growing trend of cashless & unattended payments. Major cities in China, for example, are almost completely free of cash purchases as approximately 92% of citizens have switched to the mobile apps WeChat and Alipay for payment (daxueconsulting.com 2020). This trend, though slowly adopted in North America over the last 5 years, has grown exponentially since the pandemic hit. Some of the key components in operating a business with cashless payments are connectivity and reporting. 

Unattended payment devices require a wireless connectivity infrastructure. The key elements are routers with combined Wi-Fi and cellular network connectivity. KioSoft offers complete wireless connectivity solutions that are crucial to the success of your business, making sure you are always up-and-running.

Reporting plays a large role in managing finances and consumer purchasing trends at your locations. With unattended payments, instead of counting coins at the end of the day, business owners can simply log on to their portal and see all the purchases made that day. KioSoft understands the need for unattended systems management via an intuitive portal interface. We provide our clients with secure enterprise portal access where not only can they view real-time financial data, but they can also view the machine status and troubleshoot any issues. Settings (such as pricing) can be configured remotely, across multiple locations. Our mobile applications provide customers payment capability, but also give them access to important information. They can easily view their purchase history, real-time machine status as well as request a refund or report an issue with a machine. Meanwhile, facility managers can view daily activity through the convenience of our industry-specific management apps. We recognize the importance of continuously improving, adapting, and developing technology to meet clients’ demands while offering ease-of-use to end-users

Bottom Line

The world has changed tremendously over the last year. Some of these changes, such as the migration to digital currency and unattended payments, are here to stay. With safety being of the utmost importance for today’s consumers, they are choosing to ditch cash and are transitioning towards contactless payments like tap or mobile wallet. Additionally, there is a growing demand for unattended payment systems that eliminate the need for potentially risky human interaction. Adoption will garner trust from your customers as a business that looks out for their wellbeing and caters to their needs. 

You don’t have to make this change alone – consider KioSoft your one-stop shop partner for the successful Integration of all things Unattended. We provide hardware, software, and support tools that are customizable to your environment. Access and control over your communication portfolio is vital. KioSoft also provides the tools and flexibility you need to properly manage your Wireless, and we have the vision to bring you more. No matter what your unattended application may be, KioSoft will provide you with a complete solution with more flexibility, better uptime, and instant access to vital information. Our powerful, unattended payment solutions include:

  • EMV, Chip, NFC, Mobile Wallet, and mag stripe payment acceptance (model dependent)
  • Branded mobile app payment solutions
  • Wireless connectivity for seamless transactions and telemetry to our reporting system
  • Focus on solutions that provide efficiency and cost effectiveness 

Contact us today to learn more.